Its been literally two months since i have asked for the support the cpanel details were given atleast three week back no proper response on phone or email

the chat is not working still

I feel that i made a mistake purchasing this chat no proper support is also being provided to me i have been saying i need to get other things also done but still there is delay

i did email and phone also but no proper response

you should not automatically assume that people are not telling the truth about their experience.

i have also had the same problem. paid for installation (which is still not really working) and asked quesitons via email. resent 3 times, no response whatsoever.

it's becoming clear that the software is still very much in development with still a lot of work to do.

u work with those guys ? tell me one thing i have phoned emailed several times if there is no response what u expect me to do and this forum is regarding the freichat and so many other people have posted the queries i have posted my issues if you can solve it then do otherwise keep your way out

@kalyantudy, pointless responding to luxlogica. he's painted himself into a corner.

i have no suggestions. just a warning to people considering this software: "it's not ready. there are many systemic problems. wait."

Hi,

His problems are not related to codoforum but are related to freichat.

We have replied in the email.

It was our mistake that we could not respond you on time, so we would like to correct this.
Sorry for the inconvenience.

regarding @kalyantudy. The support period has expired a year ago.
we had given him full support and installed him the software personally when the product was purchased(we have the full email record of this).

now he wants the software installed on a new/different server and the software customized to work with his new website, this is long after the support period of 6 months has been completed.
So basically you are asking support for an old version which makes it very difficult as the current browser technology has changed a lot and the new FreiChat code is a lot different from what you have.

we still perform personal installation for free, for both FreiChat as well as Codoforum.
Currently you are receiving the same priority as any other user who is using the product for free.

I have brought the software back but i have not installed it on my website because the site was ready now only and then the installation was done by my programmer and there were issues in the front end and back end as well if you people want to say that you wont provide support then say you wont provide it we have not changed the server or any such things as this is the first time we are installing it and there were issues pertaining to functionality of the chat i have asked for people to enable the chat to be tested on local servers but we are working on live website since the license was for the domain and i think the license is not server specific its domain specific

The point here is about support if you people want to say that you dont want to provide the support say it simply

i expect some kind of support and you people have not done the installation it was done by us and we found issues after installing it which i have posted so please dont say that you have installed the software on the website