Hi admin

When i try to send the chat to an email account, a error message appeared: Contents as follows
SMTP --> ERROR: Password not accepted from server 535-5.71
Username & password not accepted. Learn more at 535.5.7.1 ...support.google
SMTP Error: Could not authenticate
Message was not sent.
Mailer error: SMTP Error: Could not authenticate

Few points i can't understand (now understand after the HOT finds, just ignore 1 & 2)
1 I did not send to gmail, it was just a mail box in the website.
2 the browser i use when the chat is going on is FireFox

HOT: JUST FOUND, back end frei_config shows
mailtype smtp
smtp_server smtp.gmail.com
smtp_port 465

HOTTER: Just found the admin panel to do the same. How to change the password to this panel?
HOTTEST: Further found, need to set username and password at arg.php. I can't do it here, it seems it is done at hardcore.php /* email plugin */ $smtp_username = 'usernameHere??; $smtp_password = 'passwordHere??%';


Drop this question also: So what should i do overcome this hitch?

New Q: How I send you a screen shot as you don't let us allow attachment at this initialization of thread. Did i again got it wrong

Drop this stupid statement: Bugging thought: Since smtp_server is xxx.gmail.com then it will ask for password before it allow you to send email through it, how does the system respond to this. Please enlighten, already enlightenED. Only left to test it.


I think your system is good, i will put it in the testimonial with a 1-stop fast track help on how to use it for novice like me. Help me to help us. I can see the answers to almost all that our needs -like u say need is the mother of all effort.

Cheers!

Sorry for the late reply, we were busy with Christmas.
I guess you found answers to all your questions. if you want a quicker reply, use the contact us form.

You have summarized what a new user will go through, we 'll make some documentation using this.

Thanks what's yr name, Merry Christmas & Happy New year though a bit late for the former

I prefer to do it here to help you to promote yr product.

Still can't send email, may be you can reconfirm where i go wrong

Our web host suggest the following which i added to email admin panel, number according to panel
1 SMTP
1 mail.ourweb.com
2 587
3 none
5 emailadd@ourweb.com
At hardcore (not at arg.php)

Hi guru

My latest finding for your info & response

I use the following
SMTP server: mail.website.com
SMTP Port #: 587
Encrypted protocol: None
UserName: mailaddres@mail.com
Password: Password4mailaddress

The response from FreiChat using these parameters is

SMTP -> ERROR: RCPT not accepted from server: 550 SMTP AUTH is required for message submission on port 587
SMTP Error: The following recipients failed: mailtoName@gmail.com
Message was not sent
Mailer error: SMTP Error: The following recipients failed: mailtoName@gmail.com
SMTP server error: SMTP AUTH is required for message submission on port 587

In fact the DOES WORK when i use VB6 Ms CDO for exchange. It may be just some other setting in Freichat.
I use .Item(cdoSMTPUseSSL).Value = False in VB6 equivalent to protocol = None.

So please help to fix this final step. Thanks in anticipation.

why don't you give it a try with a gmail POP/IMAP account.

In fact the DOES WORK when i use VB6 Ms CDO for exchange. It may be just some other setting in Freichat.
I use .Item(cdoSMTPUseSSL).Value = False in VB6 equivalent to protocol = None.

it works on the one, but fails on the other? In which case, it'll be a server configuration issue - I imagine that the mailserver you're trying to connect to doesn't accept connections from third party servers.

Thanks that would certainly work around it

Sorry it did not work in gmail, This is the response

SMTP -> ERROR: Password not accepted from server: 535-5.7.1 Username and Password not accepted. Learn more at 535 5.7.1 http://support.google.com/mail/bin/answer.py?answer=14257 o1sm19585664paw.0
SMTP Error: Could not authenticate.
Message was not sent.
Mailer error: SMTP Error: Could not authenticate.

In hardcore.php i use
/* email plugin */
$smtp_username = 'workingGmail@gmail.com'; email tested accessible at gmail
$smtp_password = 'workingGmailPassword';

In the freichat panel, use following
smtp
smtp.gmail.com
465
SSL
sender@website.com (not the same as workingGmail@gmail.com, even the same won't work)
JustSenderFrontName

Your help much appreciated.

The error clearly shows username/password was not accepted . Please make sure you have enabled POP/IMAP in GMail settings.

If possible please try the same in localhost.

Sorry, i enabled POP/IMAP in the Gmail account i use freichat but still can't resolved. What's next?

I think we got the problem ,

You should modify the arg.php as follows .
Replace

global $con, $host, $client_db_name, $username, $password, $driver, $db_prefix, $uid, $debug, $PATH;

global $con, $host, $client_db_name, $username, $password, $driver, $db_prefix, $uid, $debug, $PATH,$smtp_username,$smtp_password;

$this->username = $username;
        $this->password = $password;

Sorry for the lapse, will act only your advice & revert. Thanks!

Still problem, response as follows
SMTP -> ERROR: Password not accepted from server: 535-5.7.1 Username and Password not accepted. Learn more at 535 5.7.1 http://support.google.com/mail/bin/answer.py?answer=14257 vk5sm41421226pbc.34
SMTP Error: Could not authenticate.
Message was not sent.

Mailer error: SMTP Error: Could not authenticate

Following your instruction i added to arg.php only
,$smtp_username, $smtp_password to global vars with the closing ; after the last vars.

I did not add $this->username = $username; $this->password = $password; as it is already in arg.php

In hardcore.php the actual username & password is added previously
/* email plugin */
$smtp_username = 'actualEmailAddress';
$smtp_password = 'actualPassWord';

So where is the error?

Sorry it is not

$this->username = $username; $this->password = $password;

$this->smtp_username = $smtp_username; $this->smtp_password = $smtp_password;

Hi admin, thanks

Still don't work

Understand the bug you raise. essentially for user, there $username & $stmp_user from hardcore.php, thus a need to define the 2nd gobal var.

Please double check this

global $con, $host, $client_db_name, $driver, $db_prefix, $uid, $debug, $PATH, $username, password, $smtp_username, $smtp_password;

$this->smtp_username = $smtp_username;
$this->smtp_password = $smtp_password;

What about this line in arg.ph, any issues?

$this->db = DB_conn::get_connection($host, $client_db_name, $username, $password, $debug);
//$this->init_vars();
}

In the below line it is "$password" and not "password"

global $con, $host, $client_db_name, $driver, $db_prefix, $uid, $debug, $PATH, $username, password, $smtp_username, $smtp_password;

Hi

It is already $password, it don't work. I wanted to change the above reply but i can't edit it anymore, so you found the typographic error.

I am very keen to solve this problem bcos yr product is fine for me. I will not give up if we keep at it it should work. Perhaps we should use another channel to solve this matter outside this forum posting.