This is the fourth email I am sending you and I am getting a little frustrated with the customer service being provided by your company. I am a new client and am new to installing your extension into my site. I have been contacting your support to get help with installing your product and I have not gotten a response to any emails. I have paid for the product and am waiting for the free installation which is stated through your website. Can someone please get back to me asap???? Thank you.

John

There must be a mistake somewhere, we make sure that we reply every single mail . When did you send us the email and to which email address ?

If you can give us your FTP details + Joomla backend access details we will do the install for you .
Please mention a link to this page in your mail and send the mail using the "Contact us" form