when i launch video it doesn't working, it put connecting but nothing. can you help. when i make configuration of chat box chatroom box disappear. i don't know why. Sorry i'm a little developper, and I am french people, sorry for my english. i need help or answer urgently.

Hi,

Are you testing this on http or https website ?

Because the video chat requires the website to be in https to work properly.

what does this mean? explain me very well please, i'm a premium customer, and as i told you i am not a great developper, in your offer you said that you assist premium customer. Is the reason why i bought your solution at this price. and the video is not the only problem when i customize the chat box the chat room disappear. what can you do for this?
explain the things very well and do your job please, it's very important for my business
i'm waiting for your answer...

hello Adesh tonight still no response, the video does not work on freichat and the user's avatar is not taken into account, I beg you for a few days to settle the problem, I don't know what to do, I'm just begging you for a software I paid, why, why? I have to present the project tomorrow with all its mistakes, you had your money why have you done so? why you don't help normally? please solves the problem before tomorrow night, please

We have fixed both issues. The video chat issue had some problems so it took us some time.

Adesh Hello how are you? thank you for configurations that you are doing. I tested the chat and it gets better.
but the chatroom does not take into account the users' avatars. and I noticed that the brand "freichat" appears in the mobile link bar or in the video link on computer, is it possible to have only the name of my business "cicommerce" without "Freichat appear in the link? thank you .